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Our useful training, support materials and public messaging will equip you and your pharmacy team with all the materials so you can adapt your pharmacy services throughout the ongoing pandemic.


Consultation Guide

Covid19 has required pharmacies to adapt their ways of working. We understand these changes have impacted the way you carry out patient consultations. So, we have created a useful guide to help you improve telephone and virtual consolations. This includes health literacy tips on how to gauge your patients understanding throughout their consultations with you.

Consultation Guide

Telephone and Virtual Consultation Guide

Upjohn UK_TPP_A Guide for Telephone and Virtual Consultations_September 2020.pdf



Health Education England have created a programme of e-learning courses relating to the prevention and treatment of the Coronavirus pandemic.


Advice on PPE

PSNC have provided useful information on the use of personal protective equipment (PPE) to safeguard workers during the COVID-19 pandemic whilst also including information on the wider measures that can used to protect you and your staff with guidance on the personal safety of pharmacy staff.


Public Messaging Materials

Pharmacy can play an important role in communicating key messages to the public around the COVID-19 pandemic. Public Health England have created materials deigned specifically for Community Pharmacy which provide advice to patients on what to do if they have symptoms of COVID-19.

*Please note; Messaging may change as more information on coronavirus emerges, so we would advise you use these NHS Resources above rather than producing your own.


  • Health Services

  • Training and Development

PP-TPP-GBR-0440. September 2020